cekap33 Privacy Policy
cekap33 respects the privacy of every member. This document explains in detail how we collect, use, store and protect your personal information when you use our platform.
Our Commitment to Your Privacy
Every piece of information you provide to cekap33 is handled with care. Below are the six core principles that underpin our privacy policy.
SSL Data Encryption
All data transmitted between your device and cekap33 servers is protected through 256-bit SSL encryption technology, ensuring your personal and financial information cannot be accessed by unauthorised parties.
Strict Access Control
Only authorised personnel may access member account information. All internal access is logged and monitored continuously to prevent any misuse of data.
No Data Sales
cekap33 does not sell, rent or exchange member personal information to third parties for marketing purposes. Your data belongs to you and we manage it on the basis of full trust.
Limited Use
The information you provide is used only for the purposes explicitly stated in this policy, including identity verification, transaction processing and the delivery of customer support services.
Right to Update Data
You have the right to review, correct or update your personal information at any time through your cekap33 account or by contacting our support team, available 24/7.
Regulatory Compliance
cekap33 operates under international licensing and complies with data protection requirements set by the relevant regulatory bodies, including the mandatory Know Your Customer (KYC) process.
Definitions and Scope of This Policy
This Privacy Policy ("Policy") is issued by cekap33 and applies to all individuals who access or use the cekap33 platform, including the website cekap33.run, mobile applications and any related services offered by us ("Platform").
In the context of this Policy, "personal information" refers to any data that can be used to identify you directly or indirectly, including your full name, identification card number (MyKad), email address, mobile number, financial information such as bank account or e-wallet numbers, and any other data associated with your account at cekap33.
By registering an account at cekap33, you confirm that you have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use the Platform.
Information We Collect
cekap33 collects your personal information through several means:
- Account Registration: Full name, date of birth, MyKad or passport number, email address, mobile number and account password.
- Identity Verification (KYC): Copies of identification documents, proof of address and financial information required to comply with international licensing requirements.
- Financial Transactions: Deposit and withdrawal details, including e-wallet information (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow, FPX information and crypto wallet addresses (USDT, BTC, ETH) where applicable.
- Platform Activity: Game records, betting history, game preferences, session duration and device technical information.
- Technical Data: IP address, web browser type, operating system, cookie data and general location information based on network.
- Communications: Any correspondence between you and the cekap33 support team via live chat or email.
Purpose of Information Use
The information collected is used solely for legitimate and reasonable purposes, including:
- Creating and managing your member account at cekap33
- Processing deposits and withdrawals securely
- Verifying your identity to meet international licensing requirements
- Providing 24/7 customer support in Malay and English
- Detecting and preventing fraud, money laundering and suspicious activity
- Sending account-related notifications, bonuses and service updates via email or in-platform messages
- Improving the user experience based on usage patterns and feedback
- Complying with legal obligations and requirements of our licensing authorities
cekap33 will not use your information for any other purpose without obtaining your consent first.
Sharing Information with Third Parties
cekap33 does not disclose your personal information to third parties for marketing or commercial purposes. However, in certain situations, information sharing may occur as follows:
- Payment Service Providers: Approved payment gateway providers require transaction information to process deposits and withdrawals securely.
- Game Software Providers: Game studios that supply slots and live casino games may receive the minimum technical data required for game operations.
- Legal Requirements: cekap33 may disclose information to the relevant authorities if required by court order, official investigation or licensing requirements.
- Rights Protection: In cases where it is necessary to protect the rights, property or safety of cekap33, our members or the public.
All third parties working with cekap33 are bound by strict confidentiality agreements and are prohibited from using your data for purposes other than those specified.
Cookies and Tracking Technologies
The cekap33 platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small data files stored on your device when you visit our Platform.
We use several types of cookies:
- Essential Cookies: Required for the Platform's basic functions, including login sessions and account security. These cookies cannot be disabled.
- Performance Cookies: Collect information about how you use the Platform to help us improve our services.
- Functional Cookies: Save your preferences such as language, region and display settings to provide a more personalised experience.
- Analytics Cookies: Help us understand usage patterns in aggregate for platform improvement purposes.
You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect Platform functionality.
Data Retention Period
cekap33 retains your personal information for as long as your account is active or for the period required to fulfil the purposes stated in this Policy. Financial transaction information and account records are kept for the minimum period set by our licensing authority for audit and compliance purposes.
After an account is closed or the required retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Your Rights as a cekap33 Member
As a data subject, you have the following rights regarding your personal information held by cekap33. You may exercise any of these rights by contacting our support team.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
You may request the correction of any inaccurate or incomplete information in your records.
Right to Erasure
In certain circumstances, you may request that we delete your personal information, subject to legal requirements.
Right to Restriction
You may request that we limit how we process your information in certain specified situations.
Right to Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another party.
Right to Object
You can object to the processing of your information for direct marketing purposes at any time.
How to exercise your rights: Contact the cekap33 support team via live chat or email at [email protected]. Our team is available 24/7 and will process your request according to established procedures. We may require identity verification before processing any request related to personal data.
Personal Information Security
cekap33 implements reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or accidental destruction. These measures include:
- Data encryption in transit using TLS/SSL protocols
- Role-based access controls for internal staff
- Continuous security system monitoring
- Periodic security audits by independent parties
- Data security training for all staff
Although we take all appropriate precautions, no data transmission system over the internet or method of electronic storage can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.
Cross-Border Data Transfers
As cekap33 operates under international licensing, your personal information may be stored and processed on servers located outside Malaysia. cekap33 ensures that any such data transfers are carried out with adequate safeguards and in compliance with applicable international data protection regulations.
We ensure that all parties involved in these data transfers comply with security standards equal to or higher than those we apply internally.
Children's Privacy and Age Restriction
The cekap33 platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. All prospective members are required to verify their age during the registration and KYC verification process.
If we find that personal information of an individual under 21 has been collected without parental or guardian consent, we will take immediate steps to delete that information and close the account in question. If you believe your underage child has registered an account, please contact us immediately at [email protected].
Privacy Policy Amendments
cekap33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service developments. Any significant amendments will be communicated to you via an in-platform notification or through the email address registered to your account.
The effective date of the latest version will always be displayed at the top of this document. Continued use of the cekap33 Platform after an amendment takes effect constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how we manage your personal information.
Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the cekap33 Data Protection Officer through the following channels:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the Platform
- Service Language: Malay and English
Our team aims to respond to all privacy-related enquiries within a reasonable time. More information about our support services can be found in the FAQ section.
Frequently Asked Questions about the Privacy Policy
Answers to the most common questions asked by cekap33 members about privacy and data protection.
Play with Full Confidence
Your privacy and security are our priority. Register a cekap33 account and enjoy a responsible online gambling experience with guaranteed data protection.
21+ Gambling is for adults aged 21 and above only. Bet responsibly.